Terms of service

Welcome to TasRah. These Terms and Conditions (“Terms”) govern your use of our website and your purchase of any products from us. By accessing or using our website, you agree to be bound by these Terms.

Please read them carefully before placing an order.

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General Information

TasRah (“we”, “us”, “our”) is a UK-based online retailer specialising in women’s clothing, leather shoes, and 925 silver jewellery.

By using our website or placing an order, you agree to comply with these Terms and all applicable UK laws and regulations.

We reserve the right to update or modify these Terms at any time. Any changes will take effect immediately upon being posted on our website.

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Product Information

We make every effort to display product details, descriptions, and images as accurately as possible. However, slight variations in colour or appearance may occur due to lighting or screen settings.

All products are subject to availability, and we reserve the right to discontinue or update any item at any time without notice.

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Pricing and Payment

All prices are shown in GBP (£) and include VAT (where applicable).

We accept secure payments via Visa, MasterCard, PayPal.

We reserve the right to adjust prices, correct errors, or withdraw offers at any time.

If a pricing error is discovered after you have placed an order, we will contact you to confirm whether you wish to proceed at the correct price or cancel your order.

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Orders and Contract Formation

When you place an order on our website, you will receive an order confirmation email acknowledging that we have received your order.

This email does not constitute acceptance of your order. A contract is only formed once your order has been dispatched and you receive a shipping confirmation email.

We reserve the right to cancel any order before dispatch if:

• The product is unavailable,

• We suspect fraudulent activity, or

• There has been a pricing or listing error.

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Shipping and Delivery

We offer delivery across the UK and EU

Please ensure your delivery address is entered correctly — TasRah is not responsible for lost or delayed orders due to incorrect or incomplete addresses.

While we aim to deliver within stated timeframes, delivery times are estimates only and may vary due to postal or customs delays.

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Returns and Refunds

We want you to be happy with your purchase. If you are not satisfied, you may return your item in accordance with the following policy:

• Customers are responsible for all return shipping costs.

• Items must be returned within 14 days of delivery, in their original condition, unworn, and with all tags and packaging intact.

• Once we receive and inspect your return, we will determine if it meets our return criteria.

• If approved, a refund will be issued to your original payment method.

• Items that do not meet our return requirements will be sent back to you at your expense.

For more details, please refer to our Return Policy page.

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Exchanges

We do not currently offer direct exchanges.

If you wish to change a size, style, or colour, please return your original item for a refund (if eligible) and place a new order.

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Limitation of Liability

To the fullest extent permitted by UK law, TasRah shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or purchase of products.

Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded under UK law.

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Privacy and Data Protection

Your privacy is important to us. All personal data collected through our website is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and our Privacy Policy.

We only use your personal data to process orders, manage your account, and improve our services.

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Promotions and Discounts

From time to time, we may offer promotional discounts or voucher codes.

These offers are valid only during the stated period and may not be used in conjunction with other promotions unless specified.

We reserve the right to amend or withdraw any promotion at any time.